Shipping
You will receive a tracking number via e-mail when your order has shipped.
Due to high demand, rocking chairs currently take 12-16 weeks. Seat cushions are made to order and take approximately 4-6 weeks.
You can cancel or change your order at any time up until the items are shipped. After your order leaves our warehouse if you cancel or refuse delivery of the shipment you will be responsible for the freight charges to your shipping address as well as the freight charges to return the items to our warehouse. We will refund your money once we receive the items back in our warehouse in saleable condition, less all shipping charges. Custom finish or custom fabric orders cannot be returned or refunded.
As with all furniture shipping there is the possibility of freight damage no matter how well the furniture is packed. Our ability to file a freight claim on your behalf is directly affected by what you do when your shipment is delivered. Please read the following information carefully.
FOR A SHIPMENT SHORTAGE: If you feel part of your shipment is missing, count the pieces and check the number against what is indicated on your delivery receipt. Then write a precise description of the shortage on both your copy and delivery driver's copy. Adult rockers are normally packed one per carton.
INSPECT YOUR SHIPMENT IN FRONT OF THE DELIVERY DRIVER: CAREFULLY INSPECT YOUR CARTON(S) AND THE CONTENTS FOR DAMAGE BEFORE SIGNING FOR YOUR DELIVERY. EVEN IF THE CARTON(S) APPEAR TO BE IN PERFECT CONDITION WE HIGHLY RECOMMEND THAT YOU OPEN IT IN THE PRESENCE OF THE DELIVERY DRIVER AND ASK THE DRIVER TO INSPECT THE CONTENTS WITH YOU. UPS FREIGHT AND OTHER FREIGHT CARRIER'S WILL DENY ALL CLAIMS IF NO DAMAGE IS NOTED ON THE DELIVERY RECEIPT. IF THE FURNITURE INSIDE IS DAMAGED WRITE A PRECISE DESCRIPTION OF THE DAMAGE ON BOTH YOUR COPY AND UPS FREIGHT'S COPY OF THE DELIVERY RECEIPT.
EVEN IF YOU NOTE DAMAGE TO YOUR SHIPMENT DO NOT REFUSE IT BECAUSE WE WILL BE CHARGED FOR RETURN SHIPPING FOR A DAMAGED ITEM THAT MAY OR MAY NOT BE REPAIRABLE. SEE BELOW:
SPECIAL NOTICE FROM UPS FREIGHT: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods worthless. In cases of partial damage or loss, the consignee should accept the entire shipment and determine whether it can be repaired or retained with an allowance.
If you have noted damage to the box in writing on the shipping receipt and found that the furniture inside is also damaged, a picture of the box and the damaged piece(s) is essential in filing a claim. You can e-mail your images to us if you have digital images, or mail your photos to us once you have notified us by phone or e-mail that you will be mailing them. You must notify us of the damage within 3 days of receiving your order.
If the damage is to the rocker runners, or seat, we may be able to send you replacement runners, or seat. Damage to other parts of the rocker may have to be repaired by a furniture repair specialist in your area, or the damaged item may be replaced. If you have any questions about your shipment please call us at 1-877-886-0992.
Even if the box appears in perfect condition please inspect your furniture in front of the delivery driver. Do not let them hurry you along until you are satisfied that your order has arrived undamaged! Do not throw away the box or any packing materials until you have inspected your order and are satisfied that it is undamaged. We require a picture of the damage in order to have the damaged item replaced or repaired at our discretion.
FOR A SHIPMENT SHORTAGE: If you feel part of your shipment is missing, count the pieces and check the number against what is indicated on your delivery receipt. Then write a precise description of the shortage on both your copy and delivery driver's copy. Adult rockers are normally packed one per carton.
INSPECT YOUR SHIPMENT IN FRONT OF THE DELIVERY DRIVER: CAREFULLY INSPECT YOUR CARTON(S) AND THE CONTENTS FOR DAMAGE BEFORE SIGNING FOR YOUR DELIVERY. EVEN IF THE CARTON(S) APPEAR TO BE IN PERFECT CONDITION WE HIGHLY RECOMMEND THAT YOU OPEN IT IN THE PRESENCE OF THE DELIVERY DRIVER AND ASK THE DRIVER TO INSPECT THE CONTENTS WITH YOU. UPS FREIGHT AND OTHER FREIGHT CARRIER'S WILL DENY ALL CLAIMS IF NO DAMAGE IS NOTED ON THE DELIVERY RECEIPT. IF THE FURNITURE INSIDE IS DAMAGED WRITE A PRECISE DESCRIPTION OF THE DAMAGE ON BOTH YOUR COPY AND UPS FREIGHT'S COPY OF THE DELIVERY RECEIPT.
EVEN IF YOU NOTE DAMAGE TO YOUR SHIPMENT DO NOT REFUSE IT BECAUSE WE WILL BE CHARGED FOR RETURN SHIPPING FOR A DAMAGED ITEM THAT MAY OR MAY NOT BE REPAIRABLE. SEE BELOW:
SPECIAL NOTICE FROM UPS FREIGHT: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods worthless. In cases of partial damage or loss, the consignee should accept the entire shipment and determine whether it can be repaired or retained with an allowance.
If you have noted damage to the box in writing on the shipping receipt and found that the furniture inside is also damaged, a picture of the box and the damaged piece(s) is essential in filing a claim. You can e-mail your images to us if you have digital images, or mail your photos to us once you have notified us by phone or e-mail that you will be mailing them. You must notify us of the damage within 3 days of receiving your order.
If the damage is to the rocker runners, or seat, we may be able to send you replacement runners, or seat. Damage to other parts of the rocker may have to be repaired by a furniture repair specialist in your area, or the damaged item may be replaced. If you have any questions about your shipment please call us at 1-877-886-0992.
Even if the box appears in perfect condition please inspect your furniture in front of the delivery driver. Do not let them hurry you along until you are satisfied that your order has arrived undamaged! Do not throw away the box or any packing materials until you have inspected your order and are satisfied that it is undamaged. We require a picture of the damage in order to have the damaged item replaced or repaired at our discretion.
No, sorry, we do not ship outside of the 48 contiguous USA.
Returns
If you are not satisfied with your purchase we will refund your money less any shipping charge we paid on your behalf as long as you return the item in the original, reusable packaging, and in original, new condition, within 7 days of receiving your order. Special order or custom orders cannot be returned or refunded. You must contact us by phone or e-mail for a Return Authorization Number and return shipping address. Rockers must be returned to us in like new saleable condition to avoid a restocking fee of $50 per chair. Return shipping charges are your responsibility. Our standard return policy also applies if you refuse delivery of your order, or cancel it after the order has shipped. You may wish to insure your return against damage. Once your return is received and the condition of the returned item is inspected and verified we will refund your purchase price to the credit card that was used at the time of purchase, less any outbound or return shipping charges. No returns will be accepted without a Return Authorization Number.
E-mail us, we monitor e-mail pretty much 7 days a week. You can also call us toll-free with any questions about your order at 1-877-886-0992. Phones lines are open Tuesday through Saturday from 10:00 to 6:00 EST.
Still have questions?
Send us any additional questions and we'll be in touch.