0 Product(s) in cart |
Total $0.00 |
*Some restrictions apply
Need help? 1-877-886-0992

FAQ'S


What happened to P & P Chair Company?

P & P Chair Company ceased operations and went out of business at the end of 2008 but we are very happy to report that P & P was purchased by Troutman Chair Company, also a North Carolina manufacturer of rockers, chairs, stools, and side tables since 1924. We are also a proud dealer for Troutman Chair Company whose products are still made in the USA. Please visit our Troutman products website at http://www.carolinaporchrockers.com.

Do you sell cushion sets for the rockers

Yes, we do! We have custom-made one piece sets (seat cushion only), two piece sets (seat and back), three piece sets that include an comfortable kidney pillow, and four piece sets that include the arm cushions which are specially made for us and are made to fit perfectly on rockers manufactured by the P & P Chair Company. Special order Sunbrella cushion sets take 4 to 6 weeks for delivery because they are made-to-order for you. We do have some two piece Sunbrella cushions made up in the most popular colors as well as the four-piece sets. We have dozens of sets specially made for Indoor use only that are in-stock and ready to ship immediately. Most fabrics are special upholstery fabrics perfect for your home from manufacturers such as Waverly, P. Kaufmann and more. Fabrics vary and quantities are limited. We have Sunbrella swatch cards or small fabric samples available upon request. If you have any questions about your order feel free
to , or call us at 1-877-886-0992.

Do you sell replacement cane parts for the rockers?

Yes, we have replacement seats (unfinished) in-stock. Replacement backs may ship directly from the manufacturer.

Is this Kennedy rocker the authentic rocker from P & P Chair Company?

Yes. They are manufacturered in North Carolina by Troutman Chair Company. The cane seats and backs are now woven in North Carolina as well.

What about shipping?

Please click here for information regarding shipping policies and procedures.

iWhat types of credit cards do you take?

We accept MasterCard, Visa, American Express and Discover.

What if I don't feel comfortable making a credit card purchase online?

No problem, if you prefer to use a personal check please call 1-877-886-0992 to place your order by telephone. Customer Service is open from 10:00 to 6:00 EST, Tuesday through Saturday. Shipment of your order will be delayed until your check clears so receiving your order will take additional time.

How long will my order take?

You will receive an e-mail confirmation of your order immediately upon receipt of your payment. In-stock cushions and replacement cane parts usually ship withing 24-48 hours. Quick Ship rockers ship within 1 to 5 days. Special order cushions take 4 to 6 weeks, and Special Order rockers take anywhere from 4 to 10 weeks. If you have any questions about your order feel free to , or call us at 1-877-886-0992.

In-stock cushions and replacement cane parts ship USPS Priority Mail or USPS Parcel Select. You'll receive a tracking number when they ship.

Freight shipping transit time is usually about 2 to 7 business days depending on your address. Once the items have shipped we will e-mail you with a tracking number so that you will be available at the delivery address.

What about returns?

If you are not satisfied with your purchase we will refund your money less any shipping charge we paid on your behalf as long as you return the item in the original, reusable packaging, and in original, new condition, within 15 days of receiving your order. You must contact us by phone or e-mail for a Return Authorization Number and return shipping address. Rockers must be returned to us in like new saleable condition to avoid a restocking fee of $50 per chair. Return shipping charges are your responsibility. Our products are offered with included shipping, so please note if you return a product our actual outbound shipping cost will be deducted from your return refund. Our standard return policy also applies if you refuse delivery of your order, or cancel it after the order has shipped. You may wish to insure the your return against damage. Once your return is received and the condition of the returned item is inspected and verified we will refund your purchase price to the credit card that was used at the time of purchase, less any outbound or return shipping charges. No returns will be accepted without a Return Authorization Number.

How do I contact you?

, We monitor e-mail pretty much 7 days a week. You can also call us toll-free with any questions about your order at 1-877-886-0992. Phones lines are open Tuesday through Saturday from 10:00 to 6:00 EST.